Privacy Policy

This Privacy Policy describes how aloudstories.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

1. COLLECTING PERSONAL INFORMATION

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Device Information

 

  • Examples of Personal Information collected: Version of web browser, IP address, time zone, cookie information, search terms, and how you interact with the Site.

     

  • Purpose of collection: To load the Site accurately and perform analytics to optimize your experience.

  • Source of collection: Collected automatically using cookies, log files, web beacons, tags, or pixels.

Order Information

  • Examples of Personal Information collected: Name, billing address, shipping address, payment information (including bank deposit details or phone number for COD), email address, and phone number.

  • Purpose of collection: To fulfill our contract, process payments, arrange shipping, provide invoices, and communicate order confirmations.

  • Source of collection: Collected directly from you.

Customer Support Information

  • Purpose of collection: To provide dedicated support regarding our 100% pure Oud and heritage products.

  • Source of collection: Collected directly from you via SMS, WhatsApp (0335 3518511), or Email (aloudstories361@gmail.com).

2. MINORS

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.

3. SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to help us fulfill our contracts with you. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

  • We may share information to comply with applicable laws and regulations or to protect our rights.

4. USING PERSONAL INFORMATION

We use your personal information to provide our services to you, which includes: offering our 40-year legacy Oud products for sale, processing payments (COD and Bank Deposit), fulfillment of orders, and keeping you updated on new arrivals or spiritual/heritage-focused offers.

5. DATA RETENTION

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

6. YOUR RIGHTS (GDPR & CCPA)

If you are a resident of the EEA or California, you have the right to access, port, correct, update, or erase the Personal Information we hold about you. To exercise these rights, please contact us at aloudstories361@gmail.com.