Refund Policy

At Al Oud Stories, customer satisfaction is our top priority. We want you to feel confident while shopping with us, which is why we offer a simple and hassle-free refund process.

1. Eligibility for Refund

• If you receive a damaged, defective, or incorrect product, you are eligible to request a refund.

• Special Note for Pure Oud: Since Oud and Attars are highly sensitive products, a refund can only be issued if the item is reported as damaged or incorrect upon arrival.

2. Condition for Claim

• To qualify for a refund, the item must be unused, unopened, and remain in its original packaging.

• Opened bottles or products where the seal has been tampered with will not be eligible for a refund due to the pure nature of our heritage scents.

3. Refund Window

• All refund requests must be initiated within 7 days of the delivery date.

4. Process

• To initiate a refund, simply contact our customer support team at 0335 3518511 or email aloudstories361@gmail.com with your order details.

• Our team will guide you through the quick and easy verification process.

5. Refund Timeline

• Once your claim is inspected and approved, your refund will be processed within 7 to 10 working days.

• For Bank Deposit orders, the amount will be credited back to your original payment method; for COD orders, our team will coordinate with you for a digital transfer.

6. Commitment

We are dedicated to making your shopping experience with Al Oud Stories smooth, secure, and worry-free. Your trust in our 40-year legacy means everything to us.