Refund & Return Policy

At Al Oud, customer satisfaction is our top priority. We want you to feel confident while shopping with us, which is why we offer a simple and hassle-free return and refund process.

• Eligibility: If you receive a damaged, defective, or incorrect product, you are eligible to request a return or refund.

• Return Window: Returns must be requested within 7 days of delivery.

• Condition of Product: The item must be unused, unopened, and in its original packaging to qualify for a return.

• Process: To initiate a return or refund, simply contact our customer support team with your order details, and we will guide you through the quick and easy process.

• Refund Timeline: Once we receive and inspect the returned product, your refund will be processed within 7 to 10 working days.

We are dedicated to making your shopping experience with Al Oud smooth, secure, and worry-free. Your trust means everything to us.